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We cannot accept returns or refunds on coffee beans but we can make you happy so contact us if you have any problems with your coffee order.
For all non-coffee items, if you are not satisfied with your purchase for any reason, contact us and we will arrange a return or refund for defective, unused or damaged items. Please email us with an image of your item that clearly shows a defect or transit damage along with your original order number.
We ship out orders Mon-Sat. It can take up to 48 hours to process your order but often orders can be packaged and shipped same or next day (excluding Sunday). Shipping times vary depending on your location and national holidays (and the pandemic has caused unusual shipping delays) but we are shipping you fresh coffee and will time your order so that your coffee can offgas while in transit. We are not responsible for shipments once they have left our facility but our production team is always available to help you figure out a solution to a lost package.
You will receive an order notification when you place your order and a shipping notification when your order ships. Please contact us if you did not receive a notification within 48 hours of placing your order.
We do not ship International orders.
Email us at firstname.lastname@example.org